Emergency contact information

Important Service Information: 30 July – 7 August

The Learning Community Trust is undertaking a major programme of IT systems upgrades and improvements between 30 July and 7 August. These essential works will help improve the security, reliability and resilience of Trust systems and communications services. 

During this period, a number of services may be temporarily unavailable or disrupted, including:

• Trust telephone systems may be offline for periods while upgrade work is completed.
• Emails sent to Trust staff may be undeliverable and senders may receive bounce-back or non-delivery notifications.
• Trust staff may be unable to access their email inboxes for periods during the migration.
• Some online systems and services may be unavailable or experience intermittent disruption.
  All forms hosted on
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Learning Community Trust websites will be unavailable during this period and should not be relied upon for urgent enquiries.

We appreciate that this may cause inconvenience and thank you for your patience while these significant improvements are completed.

Emergency and Support Contact Information

IT Support
For IT-related issues during the upgrade period, please contact:
📧 itsupport@learningcommunitytrust.co.uk
📞 01952 951450
Please note that the Trust’s usual IT support email address, itsupport@lct.education, may not be available during the migration and is expected to return to normal service by 10 August.

Emergencies Only
For urgent matters that cannot wait until services resume, please contact:
📧 emergencycontact@learningcommunitytrust.co.uk

This mailbox will be monitored and triaged by the Head of IT and Data / Deputy Designated Safeguarding Lead. Only enquiries that meet the threshold of an emergency will be escalated to the relevant Trust team during the upgrade period.

Examples may include:

• Safeguarding concerns requiring an immediate response.
• Critical incidents affecting the health, safety or welfare of a child, young person or member of staff.
• Major operational incidents that cannot reasonably wait until normal service resumes.

Enquiries that do not meet the emergency threshold will be logged and forwarded to the appropriate team once normal services are restored.

Return to Normal Service

Reduced holiday-period service arrangements will remain in place throughout the upgrade window. Usual holiday-period support services and communication channels are expected to resume from Monday 10 August.

Thank You

These upgrades represent a significant investment in the Trust’s digital infrastructure and will provide a more secure, reliable and future-ready technology environment for our academies, staff, young people and wider community. We appreciate your understanding and support while this important work is completed.