Complaints

The Learning Community Trust and its academies aim to meet statutory obligations when responding to complaints from parents/carers of
pupils and others.

All complaints must be made in writing, through our online forms. If you are unable to access the online form, please contact the academy and they will support you to access our online forms system.

The Learning Community Trust aims to meet its statutory obligations when responding to complaints from parents/carers of
pupils in our academies, and others.

When responding to complaints, our aims are:

• To encourage resolution of problems by informal means and at the earliest opportunity where possible
• To be impartial
• To handle complaints in a timely manner and to keep people informed of the progress of the complaint
• To investigate fully and fairly
• To address all the points raised and give an effective and prompt response
• To respect a complainant’s desire for confidentiality if requested; however, an anonymous concern or complaint will not be investigated under this procedure unless there are exceptional circumstances
• To consider how the complaint can feed into evaluation and improvement processes

Wherever possible, we will try to resolve concerns or complaints through the informal stages. Where this is not possible, formal stages will be followed. 

The Trust will aim to give the complainant the opportunity to complete the complaints procedure in full. To support this, we will make sure we publicise the existence of the procedure and make it available on the both the Trust and academy websites.  You can find a copy of our complaints procedure here.

Throughout the process, we will be sensitive to the needs of all parties involved, and make any reasonable adjustments needed to accommodate individuals.

If, after reading the procedure, you would like to raise a complaint, you can do so by completing the following form: