The use of technology, developing our young peoples’ digital skills and awareness is an imperative element of school life. All our academies have a range of young people from different backgrounds; however, across the communities we serve, we have a high proportion of young people from disadvantaged backgrounds – which can create barriers to accessing technology outside the classroom. It is vital that our academies’ technology is well maintained to support teaching and learning, and proactive support is given to enable learning to take place without disruption from technological problems.
It is the role of the IT desktop support technician to support the trust’s academies with their IT requirements and support needs. The IT desktop support technician will be the on-site support for our academies, each IT desktop support technician is linked to dedicated site/sites, depending on the trust and academy requirements.
The IT desktop support technician will nurture a good relationship with key individuals at each academy to understand their need for use of technology, and work within the trust’s digital, IT and data services team to scope, implement and deliver solutions to meet their technology needs – in keeping with the trust’s vision and strategy.
The IT desktop support technician will need to understand the academy/academies they support technical priorities, to deliver proactive service to ensure minimum disruption, but also to be able to understand priorities when there is technical disruption and how to respond.
